Pausing Weighven to Build HaulerPhone, a Caller Dashboard for Haulers

Update, October 2026: HaulerPhone's goals now live in Strata's call log. When a call is answered in the Zoom call center, Strata pulls up the customer's account automatically. See what I'm working on now.

TL;DR: I'm building HaulerPhone, a call center dashboard that shows waste hauler CSRs the caller's account when the phone rings. It starts at $49/month for teams of up to 10 CSRs. Several haulers asked me for this.

The problem

Customer service reps at a hauler take a lot of calls. Callers want quick answers about their account, billing, or service. To get those answers, CSRs often switch between systems and put the caller on hold.

Over the past month, several haulers contacted me by phone, text, email, and LinkedIn. They asked for the same thing:

"Our phones have caller ID - why can't our customer service reps see who's calling and what accounts they have with us by the time they say hello?"

They did not ask for a large system. They asked for the caller's account information on screen when the phone rings.

Why it matters

Customers often call about missed pickups, bills, or schedule changes. When a CSR has to search for the account while the caller waits, the result can be:

  • Frustrated customers, and some who leave
  • Longer calls and higher costs
  • More stress for CSRs
  • Fewer issues solved on the first call

What HaulerPhone is

Some existing software suites offer caller context as a paid add-on. HaulerPhone is a separate, small tool.

What HaulerPhone is:

  • A dashboard that sits alongside your existing systems
  • Caller information from your current customer database
  • Quick to set up
  • Priced from $49/month

What HaulerPhone is not:

  • A replacement for your billing system
  • A system of record for customer data
  • A project that needs a large IT effort

The CSR sees who is calling, then makes any account changes in your existing billing system.

Why I'm pausing Weighven

  1. Several haulers asked for the same thing. I take that as a signal.
  2. It is simpler to build. There are no scale integrations, no hardware connections, and no compliance workflows.
  3. It costs less to run. It can run on Cloudflare, which keeps the price low.
  4. It can ship sooner. I plan to have it built, tested, and launched in the first week of September.

A call, before and after

Before:

  1. The phone rings.
  2. The CSR answers: "Good morning, how can I help you?"
  3. The customer explains the issue.
  4. The CSR asks for an account number or address.
  5. The CSR searches while the customer waits.
  6. The CSR starts on the issue.

After:

  1. The phone rings.
  2. The caller's information appears on the CSR's screen.
  3. The CSR answers: "Good morning, [Customer Name]. I see you're calling about your [Service Address] account. How can I help?"
  4. The CSR starts on the issue with the account already open.

How it's built

  • A web dashboard that works in any browser
  • Deployed on Cloudflare
  • Secure connections to your existing customer database
  • Setup that needs little IT involvement

Pricing is $49/month (1-10 CSRs), $99/month (11-30 CSRs), and $199/month (30+ CSRs). There are no hidden fees.

Any add-on features will be optional, and I intend to price them so they pay for themselves.

What this means for Weighven

Weighven is paused, not canceled. I still think a scale house platform is a good idea. HaulerPhone is a more immediate problem with customers who have asked for it.

When HaulerPhone is launched and stable, I'll go back to Weighven. I expect to bring back a better idea of what operators need, as opposed to what I think they need.

What I learned

When several potential customers ask for the same thing, it is worth listening. A small, focused product can be built quickly and tested with real customers. A large platform takes longer to get in front of anyone.

Timeline and pricing

Development: Through August 2025 Beta testing: Early September with a few haulers Public launch: September 7th, 2025 Pricing: $49/month (1-10 CSRs), $99/month (11-30 CSRs), $199/month (30+ CSRs)

Get in touch

If your CSRs don't see caller information when they answer, I'd like to hear from you. I want to understand:

  • How your customer service team works today
  • Which caller information would help most
  • Which systems you use and what integration you would need
  • Whether the pricing makes sense for your operation

Get early access:

This change of plan happened because operators told me what they needed. Your input will shape HaulerPhone too.